Customer-centric focus in supporting the submission of suggestions, feedback or complaints via an integrated portal in enhancing the user experience and boosting customer satisfaction.
Team Collaboration
Leverage the built-in chat feature at the record level in fostering collaboration and effectively facilitating a consolidated team response to address the complaint.
Resolution Clarity
Identify the root cause using our investigation features and establish the resolution next steps, building trust by keeping customers informed and engaged in the resolution journey.
Dynamic Workflows
Adjust your workflows flexibly in response to the outcome of the intake review if an issue warrants further investigation, ensuring agility and process adaptation in real-life scenarios.
Intuitive Reporting
Easily customize surveys and set conditions for adverse events and complaint reportability assessments without requiring technical expertise for a seamless and intuitive user experience.
Preventive Analytics
Generate graphical presentations of predictive trends to identify potential high-risk situations in preventing adverse events, helping organizations in early risk detection and proactive risk management.
